HOMESPEED ROPESBEADED ROPESCLOTH ROPESFITNESS KITSLEARNING RESOURCESCUSTOM ROPES
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All our products are manufactured in Canada by Atec Marketing Limited or in the USA by Heartbeat Enterprises, Inc.

OUR GUARANTEE

All products are guaranteed against defects in materials and workmanship. Normal wear and tear and/or abuse are not under warranty and are the customer's responsibility. We reserve the right to repair or replace the returned goods at the manufacturer's expense.

LIFETIME WARRANTY - BEADED ROPES

Our quality shatterproof LDPE handles and beads allow us to comfortably offer a Lifetime Warranty on our beaded ropes covering the beads and handles. This warranty covers normal use against manufacturing defect and breakage. If any of our beads or handles ever break from normal use please let us know and we will replace them.

To get your rope repaired or replaced, please contact us to let us know what has happened. We may ask you to package the broken rope up and mail it to us for examination, or send us a photo of the damaged product. If there is a defect we will cover your cost to send us the rope and we will send you a repaired or new rope back at our expense.

This warranty does not cover string which has a 90 day warranty. In the unlikely event that your string breaks and needs to be replaced we will provide a new string for your rope. If the string breaks outside the warranty period we will replace the string for free and you will only have to provide the mailing cost.

90 DAY WARRANTY - SPEED STYLE ROPES

Our quality LDPE handles allow us to comfortably offer a Lifetime Warranty on our handles. This warranty covers normal use against manufacturing defect and breakage. If any of our handles ever break from normal use please let us know and we will send you a new rope.

Our PVC cord is extremely high quality and tested for durability. However, in extreme heavy usage situations cords may wear out where the cord exits the handle. If this or other breakage from regular indoor use on a smooth surface occurs within 90 days from purchase, notify us immediately for replacement.

We cannot warranty breakage from abuse such as tug-of-war type games, using the rope as a tow-line or other non-standard uses, nor do we endorse the use of our ropes in such manners. PVC ropes should only be used on smooth surfaces to lengthen the life of the rope. Our warranty does not extend to cord breakage from use on rough surfaces that may cut the cord such as asphalt, nor from jumping in very cold weather where PVC cord may stiffen.

To get your rope replaced, please contact us to let us know what has happened. We may ask you to package the broken rope up and mail it to us for examination, or send us a photo of the damaged product. If there is a defect we will cover your cost to send us the rope and we will send you a new rope back at our expense.

RETURN POLICY

No returns on custom ropes, printed materials or DVDs except in the case of defects in materials and/or workmanship. 

Returns on unused stock ropes within two weeks of order date may be subject to a 20% restocking fee.

Refunds are issued for product fees only. Initial order shipping expenses and the return shipping expenses will not be refunded.

Last Updated March 5, 2012




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